Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Downtown Kiddies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://downtownkiddies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
my little cousin love to chew on it also he loves the music it keeps him calm doing the day
The sound is very loud, the toy is tough, because my fliha has already done some very heavy tests of resistance. The smallest is the quality of the painting of the pets. But this does not dislike the overall quality of the product. I'm satisfied.
This is cute but it’s so loud! There’s no volume or shut off. I think it’s just too loud. He loves playing with it though but you won’t be able to hear the tv or anything else.
Works fine
Awesomeness ! ! ! highly recommended ! ! !
Many songs and didactic good Worth It
The screw was missing. And it said "Cock" instead of Rooster... So you know... Parents, have in mind.
Cute but small
And beautiful, still tested, as I will buy the batteries☺️
For the price the truth is quite good, be very satisfied has many melodies, even the little animals make their sound, in addition that each one has their song, my son cheese fascinated, works with 3 Double a batteries.
It looks good just that I'm a little broken, it can be used but I think it would be a little dangerous for the baby since it could be scraped I have not put the batteries since it works are 3 AA, it is plastic that easily splinters but for the price as it is fine
Arrived before the deadline. Works perfectly. The lines are English, came without the back screw to close the battery. The size is that of my hand, as my son is 2 years old perfectly for him to play.
My baby likes it very much
cute good for a 6-18 month old
Is smaller than expected, still fine. The product came broken, I suppose because of the transport.
Very nice I loved
Super ingrashka .. ale juge vozna... Diam up to 9 months will be in favor and in the year you will be in your own way in our vipadka and feed)
Cool toy, English language, I like it and baby too
bought as CHRISTMAS gift will review at later date