Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Downtown Kiddies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://downtownkiddies.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super yakist, fabric chudova, prim for a dot. I am satisfied with the goods, I took UAH for 150, for such a tsyna, I recommend
Beautiful I recommend it for its price is very nice just as in the photo comes in small size but it is perfect the material I buy again in this store
The dress is good. Goes in size. My daughter really liked it. As a gift put stickers🥰🥰🥰
A wonderful cute platishko, they haven't had time to stroke the fleet yet! Soft good fabric. Girls 1.3
Broom Garna. Colir yak in advertising. The upper part of the ilk of the cloth, clearly a polyester, it is not enough fabric, to stretch. Bottom Cotton House, fabric. The cloth is not on the lit, for you will be parity. It was 4 T. Samiri in the photo. Delivery double shvidka-12 days, a parcel for an order.
Great product! I recommend everyone to buy! Great seller. Satisfied with both price and delivery. I will order again.
very nice my baby like it. perfect fit excellent in every direction. i really didn't think it will turn out to be nice like this. especially because it was very cheap.
Excellent Product, arrived super fast already before we bought and it is a good reliable and safe supplier
Rochita and super calitativa, a pic and sea, Dar Nui nimic strasnic
Fast shipping. Shrito in currencies and the price was about L'msto and emailed to The UAE and right in a short time Very acceptable product
Harnunya sukenka))) took it with coins for a room of tsyna, she was pleased with the evil-goers! I recommend seller and Uncle!
Beautiful very good fabric and the size is perfect
Very cute good material. Are better than those that are more expensive
Beautiful dress as seen in the picture, good quality, fast shipping.
Class bump, sweet. Rosmir 4 T will be per ditina with a height of 92-98 cm. My ditina 104 that maluvate. Delivery shwidka.
Too perfect! I asked for the size 2T and I was in doubt if it would be big, but he wears a m here in Brazil. Impeccable quality, I will buy more times.
Was fast delivery and the product is the same as the picture
They are very beautiful and look good quality, I recommend large size because it is a small last my girl is 24 months old I asked her for size 3 years
It is very beautiful, as in the image and the size if it matches the age... I love it, I recommend it
Beautiful dress